Theme: Hotel Staff
Focus: Vocabulary
HOTEL STAFF
TASK A
Directions: Name the following jobs to check if you know words for hotel staff positions.
- The person who looks after guests’ reservations. ………..
- The person in charge of keeping the hotel clean and supplying linen. ………..
- The person who looks after all money paid to or by the hotel. ………..
- The person responsible for the cooking in the kitchens. ………..
- The person responsible for service to guests in the restaurant. ………..
- The person responsible for greeting guests, helping them with their luggage, organizing their transport, and dealing with their mail. ………..
TASK B
Directions: Study these hotel staff and discuss the duties of each position.
Doorman
Bellhop/Bellboy/Bellman
Concierge
Front Desk Clerk/Receptionist
Front Desk Manager
Cashier
Guest Relations Officer
Lift attendant
Cashier
Sales Manager
Housekeeper/Chambermaid/Maid
Laundry Staff
Room Service Staff
Maintenance Worker
Host/Hostess Waiter/Waitress
Food and Beverage Manager
Executive Chef
Sous Chef
Fitness Center Attendant
Business Center Attendant
Event Planner
Operator
Reservation Agent
Driver
Valet
TASK C
Directions: Match these duties with their positions in a hotel.
Cashier
Driver
Waiter
Concierge
Bellboy
- I provide guests with information about attractions, facilities, services, and activities.
- I take customer orders and deliver food and beverages to them.
- I help guests carry their bags and bring them to their rooms.
- I collect money from guests for their room charges and any other fees.
- My responsibility is to shuttle guests between the hotel and the airport.
