Speaking Naturally – Communication Skills in American English

Published: 1999. Cambridge University Press. 128 Pages. Contents: Opening and closings, Introduction and address syestems, Invitation, Thanking people and replaying to thanks, Apologizing, Expressing anger and resolving conflict, Giving compliments and replying to compliments, Getting people’s attention and interrupting, Agreeing and disagreeing, Controlling the conversation, and Giving information.