English untuk Dunia Kerja
Published: 2007. John Wiley & Sons, Ltd. 344 Pages. Contents: Part I: Focusing on Yourself First.1. Introducing Counselling Skills. 2. Understanding Yourself through Personal Development. 3. Taking Care of Yourself. 4. Maintaining Good Practice. Part II: The Listening Helper. 1. Being a Listening Helper. 2. Qualities, Skills, and Knowledge for Listening. 3. Recognising Your Own Barriers to Listening. Part III: Structuring a Helping Conversation. 1. Establishing a Helping Relationship. 3. Stage One: Beginning the Discussion. 4. Stage Two: Deepening Understanding. 5. Stage Three: Working with Action and Endings. Part IV: Understanding People and Problems. 1. Being Prepared for Common Personal Problems. 2. Understanding People from a Social Perspective. 3. Understanding Individuals from a Psychological Perspective. Part V: Handling Challenges. 1. Coping with Different Types of Helping Conversations. 4. Dealing with Difficulties. Part VI: The Part of Tens. 1. Ten or So Key Counselling Skills. 2. Ten Resources for Improving Your Counselling Skills. 3. Ten Great Counselling Books