Theme: Check In
Focus: Speaking
TASK A
Directions: Read to the conversation between a hotel receptionist and a guest, Mr. Harry Potter and answer the following questions.
Receptionist: Good afternoon. What can I do for you?
Harry: Yes, I have a reservation for a double room for tonight. The name is Potter.
Receptionist: One moment, please. Yes, Mr. Potter. We have a double room overlooking the sea for you for three nights.
Harry: Is it possible to change to a family room? You see, my wife and kids are here with me.
Receptionist: Oh, good afternoon, Mrs. Potter. Just a moment, please. I’ll see what I can do for you. Yes, we have a family room on the fifth floor, but it’s facing the garden. Is it OK for you?
Harry: Do we have it for three nights.
Receptionist: Yes, of course.
Harry: How much is a quad room?
Receptionist: It’s £200, sir.
Harry: OK. We’ll take it.
Receptionist: Would you please fill out this form.
Questions:
- When is Mr. Potter going to stay in the hotel?
- What kind of room did he make a reservation?
- What is changed in checking in?
- Can the receptionist make a change?
- How much does the room cost per night?
TASK B
Directions: Read to the conversation according to a change in the length of stay and decide if the following statements are true (T) or false (F).
Receptionist: Good afternoon. May I help you?
Sara: Yes, I have a reservation from April 1st to 3rd. The name is Jones. Sara Jones.
Receptionist: Let me check……. Yes, we’ve reserved a single room as you requested.
Sara: Is it possible for me to have my room for five days, until the 5th.
Receptionist: I’ll see what I can do. Let’s see……Yes, Ms. Jones. We’re not fully booked for the next few days.
Sara: That’s great! Thank you.
Receptionist: You’re welcome, Ms. Jones. Would you please fill out the guest card?
Questions:
……….1. Ms. Jones booked the room for three days.
……….2. Ms. Jones wants to stay longer at the hotel.
……….3. Ms. Jones wants to stay for five days.
……….4. The hotel is fully booked on April 1st-5th.
……….5. The receptionist can’t extend her stay.
TASK C
Directions: Read to conversation and complete the missing parts.
Receptionist: Good evening. Welcome to Bangkok.
Mr. Chan: Hello, I’m Jacky Chan. I have (1) ………. for tonight.
Receptionist: Just a moment, please…..Yes, we’ve booked a suite for you three nights.
Mr. Chan: That’s right…. but I have a bit of a problem. I have to (2) ………. my stay. I have important business to deal with in Hong Kong on the (3) ………..
Receptionist: That’s fine, sir. So you’re checking out on the 15th?
Mr. Chan: No, on the 14th. I’ll be here for only two nights.
Receptionist: That’s OK. I’ll change your booking to (4) ……….. Would you like us to confirm your flight to Hong Kong?
Mr. Chan: Yes, please.
Receptionist: Would you like (5) ………. as well?
Mr. Chan: I think so.
Receptionist: All right. That’s taken care of.
Mr. Chan: Do I have to sign anything?
Receptionist: Please (6) ………. the registration form, sir.
