Theme: Checking In Hotel
Focus: Speaking
TASK A
Directions: Read to the conversation between a hotel receptionist and a guest, Ms. Anastasia Steele and decide if the following statements are true (T) or false (F).
Receptionist: Good afternoon, ma’am. Checking in?
Anastasia: Yes. Am I too early?
Receptionist: No, not at all. Do you have a reservation?
Anastasia: Of course. It’s under the name of Anastasia Steele.
Receptionist: Ms. Steele. Let me see. Here it is. You booked a room and you are going to stay for three nights, aren’t you?
Anastasia: Yes, that’s right, from February 3rd to 5th.
Receptionist: Would you please fill out this registration card?
Anastasia: Of course. Here you are.
Receptionist: Thank you for your patience. Your room number is 705. Here’s your key card. The bellhop will help you with your luggage.
Anastasia: Thank you. By the way, my company plans to send people down here on business in the future. I’d like to know if we could get a discount.
Receptionist: Long-staying or frequent guests can get a special rate. It can range from ten percent to 30 percent, depending on terms.
Anastasia: I see.
Receptionist: I’ll get our manager to call you. She’ll probably want to set up a time to explain the details.
Anastasia: OK. Thanks a lot.
Receptionist: No problem. Enjoy your stay, Ms. Anastasia.
Questions;
……….1. Ms. Steele is going to stay at the hotel on the 3rd to 5th of February.
……….2. The hotel has reserved a room for three nights.
……….3. The hotel helps the guest fill out the registration card.
……….4. Ms. Steele asks for a discount for her room.
……….5. Ms. Steele is going to call the hotel manager to explain the details.
TASK B
Directions: Read to the conversation between a front desk clerk and a guest, Ms. Lisa Lee and fill in the missing parts.
Lisa: Wow! I’ve never stayed in a place this fancy before.
Front desk clerk: (1) ………… to the Hula-Hula Hotel. How can I help you?
Lisa: We’d like to (2) ………… . Our names are Lisa and Mary Lee. We have a reservation for a room.
Front desk clerk: Let’s see.…Yes, we have a (3) ………. for you on the fifth floor, room 508, for four nights.
Lisa: Awesome! Oh, and my sister’s luggage was lost at the airport. Please tell us if it’s (4) ………. to the hotel.
Front desk clerk: Certainly. I’ll need your passport, and please sign this (5) ………. .
Lisa: OK. Here you are. Oh, and what is the checkout time?
Front desk clerk: 11 a.m. And if you need any assistance, please see our or call the front desk. Here are your keys. Enjoy your stay.
TASK C
Directions: Complete the two conversations with the words in the boxes.
Then listen again to check your answers.
Conversation 1
- a wake-up call
- Do you need
- Served
- a good stay
- Good night
- registration form
- floor
- double
Receptionist: Good evening.
Guest: Hello. My name is Schmidt. I have a reservation.
Receptionist: Certainly, Mr. Schmidt. Can I ask you to fill in the (1) ………. ?
Guest: Sure.
Receptionist: Thank you. Do you need (2) ………. tomorrow?
Guest: No, thanks.
Receptionist: Right. It’s a (3) ………. room on the fourth (4)………. . Here’s the key.
Guest: Thanks.
Receptionist: The lifts are just behind you. (5) ………. any help with your luggage?
Guest: No, that’s OK.
Receptionist: Breakfast is (6) ………. in the restaurant from 7.00 until 10.00. Have (7) ………..
Guest: Thanks. (8)………..
Conversation 2
- check
- booked and paid
- doesn’t say
- key
- breakfast
- your stay
- three nights
- credit card
Receptionist: May I have your name, madam?
Guest: Brook.
Receptionist: Yes, here it is. For (1)……..
Guest: Yes, that’s right. Thank you.
Receptionist: Can I have your (2)………, please?
Guest: Yes, here you are.
Receptionist: Thank you. The room is £160 a night, including (3)………..
Guest: Fine. I think my company (4)…………for the room.
Receptionist: Well, I’ll just confirm that. No, the system (5)………..that the room has been paid for.
Guest: OK. Not to worry. I’ll (6)…………it with head office when I get home.
Receptionist: Here’s your (7) ………. It’s room 401, on the fourth floor. Enjoy (8)…………..
Guest: Thank you.
