Theme: Checking In Hotel
Focus: Speaking
TASK A
Directions: Listen to the conversation between a hotel receptionist and a guest, Mr. Richard Gere and then answer these questions.
Receptionist: Good afternoon, sir. Welcome to the Grand Royal Hotel.
Richard: Good afternoon. My name’s Richard Gere. I have a reservation.
Receptionist: Certainly, Mr. Gere. One moment, please. Yes, here it is. One single room for two nights.
Richard: That’s right. Could I have a room on a lower floor, please? I don’t like to use the lift.
Receptionist: Are you OK with the second floor?
Richard: Yes, that’s wonderful. Thank you.
Receptionist: Could I have your credit card, please?
Richard: Yes, here’s my VISA card.
Receptionist: Thank you. This will just take a minute. Here’s your credit card. You’re in Room 205. Please sign here. And would you like a wake-up call?
Richard: Oh, yes. Could I have a wake-up call at 7.00 tomorrow, please?
Receptionist: Of course. Would you like a newspaper?
Richard: Yes, I’d like The Nations every morning, please. And what time’s breakfast?
Receptionist: Breakfast is between 7.00-10.30.
Richard: Thank you.
Receptionist: Enjoy your stay, Mr. Gere.
Questions:
- Does Mr. Gere have a reservation?
- What kind of room does he ask for?
- Why does he want this kind of room?
- What time does he ask for a wake-up call?
- When does the hotel serve breakfast?
TASK B
Directions: Read to the conversation between a hotel receptionist and a guest, Ms. Jessica Parker and complete the following registration form.
Receptionist: Good afternoon. Can I help you?
Jessica: Yes, I have a reservation. My name is Parker.
Receptionist: Yes, Ms. Parker. We are expecting you. One double room from October 2nd-8th. Would you like to register now?
Jessica: Sure.
Receptionist: May I have your passport, please?
Jessica: OK. Here it is.
Receptionist: Do you have a middle name?
Jessica: Yes, Amelia.
Receptionist: You’re an American, right?
Jessica: Yes.
Receptionist: What’s your address, please?
Jessica: 1709 Sylvan Avenue, Englewood Cliffs, New Jersey.
Receptionist: What’s the zip code?
Jessica: 07632.
Receptionist: Are you going back to USA. or are you going to visit another country?
Jessica: I’m going to Hong Kong first.
Receptionist: Would you like us to confirm the flight for you?
Jessica: Yes, please.
Receptionist: And how are you going to pay, ma’am? Cash or credit card?
Jessica: Credit card.
Receptionist: May I have your credit card, please?
Jessica: Here is my VISA.
Receptionist: Thank you. Just a moment, please……Here’s your passport and your credit card. Could you sign here, please?
Jessica: Thank you. Is everything all right now?
Receptionist: Yes, you are in Room 1706. Our guest relations officer will escort you to your room. Have a nice stay, Ms. Parker.
| INTERCONTINENTAL HOTEL Registration Form | |||
| No. 004570 | |||
| SURNAME FIRST NAME NO. OF PERSONS | |||
| ADDRESS | |||
| CITY | COUNTRY | POSTAL | |
| NAME OF COMPANY | OCCUPATION | ||
| NATIONALITY | DATE OF BIRTH | ||
| PASSPORT/ID NO. | IMMIGRATION NO. | ||
| ARRIVAL DATE | FLIGHT NO. | FROM | |
| DEPARTURE DATE | FLIGHT NO. | NEXT DESTINATION | |
| SIGNATURE | ROOM NO. | RATE | |
| PAYMENT [ ] CASH [ ] AMERICAN EXPRESS [ ] DINNER CLUB [ ] MASTER CARD [ ] VISA [ ] JBC [ ] OTHERS | |||
| REMARK: | |||
| NO VISITORS ARE ALLOWED IN GUEST ROOMS | |||
| THE HOTEL WILL NOT BE HELD RESPONSIBLE FOR ANY VALUABLE AND PERSONAL PROPERTY, SAFE DEPOSIT BOXES ARE AVAILABLE, FREE OF CHARGE, AT THE FRONT DESK AND A PERSONAL SAFE IN YOUR ROOM. ROOM RATES ARE SUBJECT TO 10% SERVICE CHARGE AND 7% GOVERNMENT TAX. | |||
TASK C
Directions: Read to the conversation between a receptionist and a guest, Mr. Charles Howard and fill in the missing parts.
Receptionist: Good morning, sir.
Charles: Good morning. I have a reservation. The name is Howard.
Receptionist: We’re (1)………..you and your friend, Mr. Howard. How (2)………… your flight?
Charles: It was fine.
Receptionist: Would you like to (3)……….. now?
Charles: Sure.
Receptionist: May I have your passport, please?
Charles: Here you are.
Receptionist: Your (4) ………. is Charles. Do you have a middle name?
Charles: No.
Receptionist: What is your (5)…………., sir?
Charles: 4301 Nouakchott Place, Washington, DC.
Receptionist: How do you (6)…………. Nouakchott?
Charles: N-O-U-A-K-C-H-O-T-T.
Receptionist: Thank you. And what’s the (7) …………. code?
Charles: 20521.
Receptionist: May I have your (8) ………….?
Charles: OK.
Receptionist: Thank you. A (9) ……….. will escort you to your room. Have a nice stay, Mr. Howard.
Charles: (10) …………..
