Theme: Hotel
Focus: Reading and Vocabulary
Read the text about hotel organization structure.
The larger the hotel is, the more complicated the hotel organization will be. In a small hotel, the operational system is simple and easy to run with one manager and one assistant. In a medium-sized hotel more staff are required and all the departments are independent of each other. Each department head reports directly to the manager. In the larger hotels, there is a greater level of professionalism in the different departments and sections. The management team under the general manager’s control will carry out the executive functions of the hotel, such as setting policy, budgets, long-term planning, sales plan and operating system. They are responsible for a larger staff and a far greater turnover.
The international hotel chains are under the control of a central management. The hotel services, operational systems and policies of the hotel chain are the same throughout the world. There is an inspection system in order to guarantee that overall standards are met. The key people like general manager and the department head are assigned from the headquarters. In addition, the staff members may take turns in working in other hotel branches throughout the world. The headquarters staff cooperate with other hotels in the same chain by giving advice and support about advertising. The most obvious advantage is the increased efficiency in making and controlling reservations. The great that one hotel can make his reservation for rooms at another within minutes.
TASK A
Directions: Fill in some missing parts in the blanks based on the above reading text.
The larger the hotel is, the more (1) ……….. the hotel organization will be. In a small hotel, the operational system is simple and easy to run with one manager and one (2) ……….. . In a medium-sized hotel more staff are required and all the departments are independent of each other. Each department head reports directly to the manager. In the larger hotels, there is a greater level of (3)……….. in the (4)………… departments and sections. The management team under the general manager’s control will carry out the executive (5) ………… of the hotel, such as setting (6) …………, (7) …………, long-term planning, sales plan and operating system. They are responsible for a larger (8) ………… and a far greater turnover.
TASK B
Directions: Fill in some missing parts in the blanks based on the above reading text.
The (1) hotel chains are under the (2) ………… of a central management. The hotel services, operational systems and (3) ………… of the hotel chain are the same throughout the world. There is an (4) ………… system in order to guarantee that overall (5) ………… are met. The key people like general manager and the department head are assigned from the (6) ………… . In addition, the staff (7) ………… may take turns in working in other hotel branches (8) ………… the world. The headquarters staff cooperate with other hotels in the same chain by giving advice and support about advertising. The most obvious advantage is the increased (9) ………… in making and controlling reservations. The great that one hotel can make his (10) ………… for rooms at another within minutes.
