English for Hotel – Taking Reservations Part 1

TOPIC: RESERVATION

FOCUS: DIALOGUE / SPEAKING

TASK A

Directions: Read to the conversation between a hotel reservation clerk and a caller and then answer these questions. (HR = Hotel reservation clerk)

HR: Good morning, Grand Royal Hotel.

Caller: Hello, Could I speak to somebody in in Reservations, please?

HR: Speaking. How can I help you?

Caller: I would like to check availability. I need three rooms for two nights on November 22^nd.

HR: Let me check, madam. Yes, we still availability.

Caller: What’s the best rate you can offer?

HR: I can offer you our promotional weekend rate of 3130 per room per night, bed and breakfast.

Caller: That sounds great. Please reserve three twin rooms for me.

HR: Of course, madam. Could you give me your name, please?

Caller: It’s White. Emma White.

HR: Is that W-H-I-T-E.

Caller: Yes, that’s right.

HR: Ms. White, could you give me a credit card number? I need it to guarantee the reservation.

Caller: Yes. It’s a Master card and the number is 7081 4101 5121 8854.

HR: I’ll just repeat that: 7081 4101 5121 8854.

Caller: That correct.

HR: Could you tell me the expiry date, please?

Caller: October 2018.

HR: Thank you, Ms. White. Your reservation number is GR263NY. We look forward to seeing you in November. Goodbye.

Caller: Goodbye.

Questions:

1. When does the caller want to stay in the hotel?
2. How much does the room cost for one night?
3. Is the price for bed and breakfast or room only?
4. Why does the hotel reservation clerk ask for a credit card number?
5. When does the caller‖s credit card expire?

TASK B

Directions: Read to the conversation between a front desk clerk and a caller, and decide if the following statements are true (T) or false (F).

Clerk: Novotel Cannes. May I help you?

Caller: I want to book a double room. We‖ll be in Cannes on February 18^th, but I’m not sure how long we‖ll stay.

Clerk: Alright. But we can only confirm a room for you from the 18^th to the 24^th.  After that we’ll be fully booked.

Caller: Fully booked? Why’s that?

Clerk: The Cannes International Film Festival will be getting under way.

Caller: What if we want to stay past the 24^th?

Clerk: I’m afraid we’ll be full. But we can always try to find another hotel for you.

Caller: Thanks. And could you tell me how much you charge per night?

Clerk: 250 euros for a double.

Caller: Does the room come with a complimentary breakfast?

Clerk: Yes, a free buffet breakfast is included in the room rate.

Caller: Alright. I want to make a reservation.

Clerk: May I ask who the booking is for, please?

Caller: Mr. and Mrs. Walker.

Clerk: And how can we contact you?

Caller: You can reach me at 0952-750-542.

Clerk: Very good, sir. We’re looking forward to your visit on February 18^th, Mr. Walker.

Questions:

1. ….. Mr. Walker is going to stay at the hotel on the 18^th of February.
2. ….. Mr. Walker would like double room.
3. ….. The room costs 250 euros without a complimentary breakfast.
4. ….. The hotel is fully booked from the 18^th to the 24^th because of the Cannes International Film Festival.
5. ….. Mr. Walker is traveling alone.

TASK C

Directions: Read to the conversation between a front desk clerk and a caller, and then answer these questions.

Clerk: Singapore Grand Sheraton. How may I help you?

Caller: I want to book a suite from September 3^rd to 7^th.

Clerk:  We have one available, but the last night, you’ll have to change rooms.

Caller: The room is not for me. It’s for my boss, Mr. Wright.

Clerk: I see. But there’s going to be an IT conference in Singapore at that time.

Caller: What if Mr. Wright stays longer then?

Clerk: I’m afraid we‖re full for the rest of the month. But we can always find another hotel for him.

Caller: Thank you. How much is this going to cost?

Clerk: SG3 1,000 a night.

Caller: Wow! That’s a lot of money.

Clerk: Your boss will be well taken care of, sir.

Caller: Alright. I‖ll take it.

Clerk:  Could you please spell your boss’s last name?

Caller: Wright. W for Whiskey, R for Romeo, I for India, G for Golf, H for Hotel, and T for Tango.

Clerk:  Very good, sir. And how can we contact you?

Caller: You can reach me at 0921-377-564. The name is Taylor—George Taylor.

Clerk: Thank you very much, Mr. Taylor. We‖re looking forward to Mr. Wright’s visit.

Questions:

1. When will Mr. Wright check in?
2. Who books the room for Mr. Wright?
3. Why is the Singapore Grand Sheraton fully booked?
4. What problem is the customer facing?
5. Why does the caller have to use the code for the customer‖s name?