English for Hotel – Taking Reservations Part 2

Theme: RESERVATION

FOCUS: DIALOGUE / SPEAKING

Task A

Directions: Read the following conversation between a hotel reservation clerk and a caller, and fill out the reservation form.

Clerk: Good morning. Sun Sand Sea Resort. May I help you?

Caller: Yes, I want to reserve a non-smoking room.

Clerk: Certainly, madam. When would you like to check in?

Caller: January 1^st.

Clerk: How long will you be staying?

Caller: I‖ll be staying for three nights.

Clerk: How many people is the reservation for?

Caller: My friend and I.

Clerk: Would you like a room with a double bed or two single beds?

Caller: Two single beds, please.

Clerk: May I have your name and your surname, please?

Caller: Jane Brown.

Clerk: Could you tell me your phone number and email address?

Caller: Yes, it‖s 081-975-8823. My email address is janebrown@gmail.com.

Clerk: How will you be paying for the room?

Caller: By cash. I will make a payment when I check in.

Clerk: All right, Ms. Brown. Your reservation has been made for the 1^st of January for a room with two single beds. Check-in is at 2 p.m.

Caller: That‖s right. Thank you.

Clerk:  Thank you, madam. We look forward to welcoming you on January 1^st. Goodbye.

Caller: Goodbye.

SUN SAND SEA RESORT

TASK B

Directions: Read these statements and match to what hotel room or bed type each guest should ask for.

• a twin room
• a single room
• a king room
• an executive suite
• a queen room

1. Mr. Parker is traveling alone. He doesn’t need much space. ………            
2. Mr. and Mrs. Robinson and their seven-year-old daughter Emily are checking into a room with one king-sized bed.  ………       
3. Peter Smith plans to use his room for business meetings with important customers. ………
4. Jacob Cooper is a big man. He needs a good night‖s sleep for an important meeting tomorrow. ………
5. Daniel Greg‖s company wants him to save money by sharing a room with his colleague. ………

TASK C

Directions: Suppose you are at reception. Finish the following dialogue using the cues provided.

You: (1)  ……….. (Answer the phone politely.)

Caller: Good morning. I‖d like to make a reservation for February 6^th, please.

You: (2) ……….  (Ask the caller how many people the reservation is for.)

Caller: My colleague and I.

You: (3) ………..  (Ask if the caller would like a room with a double bed or two single beds.)

Caller: Two single beds.

You: (4) ………..  (Say you have availability.)

Caller: How much does it cost for one night?

You: (5)  …………. (Tell the caller your best rate is 3,500 baht per night.)

Caller: Does that include breakfast?

You: (6)  ………… (Politely tell the caller that buffet breakfast is included in the room rate.)

Caller: OK. I‖ll take it.

You: (7) ………….  (Ask for caller‖s name and credit card details to confirm the reservation.)

Caller: It‖s Ellen Smith. My VISA card number is 2512 4568 2340 7901, expiry date 10/19.

You: (8) ………….  (Thank the caller and tell her you look forward to welcoming her on February 6^th and end the conversation politely.)

Caller: Goodbye.

TASK D

Directions: Work in pairs. Read the following information and act out a dialogue.

Good View Resort Hotel Registration Form

Guest Name	Henry Cooper
Phone	081-954-6322
Room Type	Non-smoking twin room
Room Rate	3200 per night
No. of Guests	Two
Arrival Date	March 2
Departure Date	March 5