English For Hotel – Changing Reservation Part 1

Theme: Reservations

Focus: Speaking

TASK A

Directions: Read to the conversation between a hotel reservation clerk and a caller and then answer the following questions. (HR = Hotel reservation clerk)

HR: Reservations. Grand Royal Hotel. What can I do for you?

Lisa: Well, I called to book a suite room for Mr. Kim last Monday, but now he has to change something.

HR: Who made the reservation, please?

Lisa: Lisa Megan, his secretary.

HR: Just the moment please. Let me check……Mr. Alfred Kim, a suite room for three nights. That’s the 20^th -22^nd of May.

Lisa: That‖s right. But now he doesn’t think he can finish his errands before 21^st, so he would like to change the arrival date to the 22^nd and will leave on the 24^th instead.

HR: Well, we have some suite rooms available for the rest of the month. I‖m sure we can give him the same room as requested.

Lisa: Oh, that‖s great. Thank you very much. Goodbye.

HR: My pleasure. Goodbye.

Questions:

1. Who is the reservation for?
2. What is changed in the reservation?
3. When is the guest coming to the hotel?
4. How long does the guest plan to stay at the hotel?
5. Why does he change the reservation?

TASK B

Directions: Read to the conversation changing reservations and answer the questions.

HR: Good morning. Grand Hyatt Hotel. Can I be any of assistance?

Richard: Hi, my name is Richard Turner. I’d like to change a reservation, please.

HR: Certainly, Mr. Turner. Do you have the reservation number?

Richard: Yes, it’s GH485HK.

HR: One moment, please. Your reservation is for one double room for two nights, arriving on April 11^th.

Richard: Yes, that’s correct. Now we need two rooms for two nights.

HR: Yes, Mr. Turner. I’ve changed that for you. Your reservation number is the same.

Richard: Thank you.

HR: Goodbye.

Richard: Bye.

Questions:

1. What does Mr. Turner make for the first reservation?
2. What change does Mr. Turner want to make?
3. Can the hotel reservation clerk make a change?
4. Why does the hotel reservation ask for the reservation number?
5. Is the reservation number changed after changing reservations?

TASK C

Directions: Read  for what the caller want to change in his reservation. Then write down the changes.

Guest 1:

I called to book a room for Friday the 20th of June. But I can’t come as planned. I’d like to change the date to Friday 27th. Would that be all right? The name’s Wood. James Wood.

Guest 2:

Can I change two double rooms to a family room? My husband and I need to stay with our kids.

Guest 3:

I have reserved two double rooms and a single room from the 5th till the 7th of March. Now, I think I need only a double room and a single room for the same date.

Guest 4:

My company has booked two suites from the 10th to the 13th of June. I want to change it to the 10th to the 15th of July instead.

Guest 5:

It’s Mr. Gray’s secretary calling. He has booked a presidential suite with American breakfast at this hotel from the 1st to the 5th of January. Now he has decided he needs the room only from the 1st to the 3rd and the same room with breakfast from the 4th to the 6th of January. That means he’s extending his stay one more night. Will that be possible?

Guest 1: First reservation: ……….. Change to: ………..

Guest 2: First reservation: ……….. Change to: ……….        

Guest 3: First reservation: ……….. Change to: ………..

Guest 4: First reservation: ……….. Change to: ………..

Guest 5: First reservation: ……….. Change to: ………..