Key Answer English for Hotel

Last Updated by Zulfahmi.M On: 29 Juni 2026

English for Hotel – Taking Reservation Part 1

TASK A

  1. The caller wants to stay in the hotel on November 22nd for two nights.
  2. The room costs 3130 per night.
  3. The price is for bed and breakfast.
  4. To guarantee the reservation.
  5. The caller’s credit card expires in October 2018.

TASK B

1. T         2. T         3. F         4. F         5. F

TASK C

  1. On September 3rd.
  2. Mr. George Taylor.
  3. There’s an IT conference taking place in Singapore.
  4. The customer has to change rooms for the last night.
  5. Because the code will make the spelling clearer on the phone.

English for Hotel – Taking Reservation Part 2

TASK A

  1. Guest Name: Jane Brown Contact Number: 081-975-8823
  2. Email Address: janebrown@gmail.com Number of Guests: 2
  3. Number of Room: 1
  4. Room Types: Twin room
  5. Arrival Date: 1st of January
  6. Departure Date: 4th of January
  7. Method of Payment: cash
  8. …
  9. …

TASK B

  1. a single room
  2. a king room
  3. an executive suite
  4. a queen room
  5. a twin room

TASK C

The answers will vary. These are only suggested answers.

  1. Good morning. Reservations.
  2. How many people is the reservation for?
  3. Would you like a room with a double bed or two single beds.
  4. Let me check. Yes, we have availability for February 6th.
  5. I can offer you our best rate of 3,500 baht per night.
  6. Yes, the buffet breakfast is included in the room rate.
  7. Could you please give me your name and credit card details?
  8. Thank you, Ms. Smith. We look forward to welcoming you on February 6th. Goodbye.

TASK D

The answers will vary.

English for Hotel – Changing Reservation Part 1

TASK A

  1. Mr. Alfred Kim
  2. the arrival date
  3. on May 22nd
  4. for three nights
  5. He doesn’t think he can finish his errands before 21st.

TASK B

  1. one double room for two nights
  2. change from one room for two nights to two rooms for two nights.
  3. Yes, she can.
  4. It is easier to find out the guest’s information in the computer system.

TASK C

  1. Friday 20th of June/Friday 27th
  2. two double rooms/a family room
  3. two double rooms and a single room/a double room and a single room
  4. two suites from 10th-13th of June/two suites from 10th-15th of July
  5. a presidential suite with ABF from 1st-5th of January/a presidential suite from 1st- 3rd of January and a presidential suite with ABF from 4th- 6th of January

English for Hotel – Confirmation Reservation Part 2

TASK A

  1. two weeks ago
  2. a family room
  3. December 25th-28th
  4. a room near the swimming pool
  5. to be picked up at the airport around 3.00 p.m.

TASK B

1. T         2. F         3. T         4. F         5. T

English for Hotel – Cancelling Reservation Part 1

TASK A

  1. Mr. Robert Lee
  2. She wanted to cancel the reservation.
  3. Her husband has to have an operation in a few days.

TASK B

  1. No, he doesn’t.
  2. 48 hours.
  3. By email.

TASK C

  1. confirmation
  2. cancelled
  3. reservation
  4. charge
  5. there
  6. forward

TASK D

  1. The answers will vary. These are only suggested answers.
  2. Good morning. Sheraton Hotel.
  3. Could you tell me your reservation number, please?
  4. Mrs. Howard on March 25th.
  5. That’s OK. I’ve cancelled your reservation.
  6. No, there is no charge.
  7. Of course. Thank you for your call. Goodbye.

English for Hotel – Checking In Part 1

PART A

  1. Yes, he does.
  2. He asks for a single room on a lower floor.
  3. Because he doesn’t like to use the lift.
  4. He asks for a wake-up call at 7.00.
  5. The hotel serves breakfast between 7.00-10.30.

PART B

SURNAME: PARKER

FIRST NAME: JESSICA AMELIA NO. OF PERSONS: 1

ADDRESS: 1709 SYLVAN AVENUE, ENGLEWOOD CLIFFS CITY: NEW JERSEY

COUNTRY: USA POSTAL: 07632

NATIONALITY: AMERICAN FROM: USA

ARRIVAL DATE: OCTOBER 2 DEPARTURE DATE: 8

ROOM NO.: 1706 PAYMENT: VISA

PART C

  1. expecting               
  2. was        
  3. register  
  4. first name
  5. address  
  6. spell
  7. postal
  8. signature
  9. guest relations officer
  10. Thank you

English for Hotel – Checking In Part 2

PART A

1. T         2. T          3. F          4. F          5. F

PART B

  1. Welcome               
  2. check in    
  3. suite       
  4. delivered
  5. guest card
  6. Concierge

PART C

Conversation 1

  1. registration form       
  2. a wake-up call           
  3. double    
  4. floor       
  5. Do you need
  6. served
  7. a good stay
  8. Good night.

Conversation 2

  1. three nights             
  2. credit card
  3. breakfast
  4. booked and paid        
  5. doesn’t say
  6. check
  7. key
  8. your stay

English for Hotel – Dealing with Changes Part 1

TASK A

  1. tonight
  2. a double room
  3. The room type is changed from a double room to a family room.
  4. Yes, she can.
  5. £200

TASK B

  1. T
  2. T
  3. T
  4. F
  5. F

TASK C

  1. a booking
  2. shorten
  3. 15th of September
  4. the 12th until the 14th
  5. a limo
  6. Sign

English for Hotel – Dealing with Walk-In Guests Part 1

TASK A

  1. F (It has been delayed.)
  2. T             
  3. F             
  4. T             
  5. T

TASK B

  1. No, he doesn’t.
  2. Because there is a large convention group this afternoon.
  3. She suggests the guest to stand by until 6.00 p.m.
  4. The guest leaves his luggage at the concierge.
  5. The hotel might be able to accommodate him if there are any cancellations.

TASK C

  1. two nights               
  2. Do you have
  3. I’m sorry
  4. no rooms
  5. stand by
  6. wait
  7. recommend
  8. any rooms

TASK D

The answers will vary. These are only suggested answers.

  1. Do you have a reservation?
  2. I’m sorry, madam. We have no rooms available but would you like to stand by until 6.00 p.m.?
  3. I’m sorry, sir. We really don’t have a room now. But I’d like to recommend another hotel nearby. I’ll be happy to call them for you.

English for Hotel – Hotel Organization Part 1

TASK A

  1. complicated
  2. assistant
  3. professionalism
  4. different
  5. functions
  6. policy
  7. budgets
  8. Staff

TASK B

  1. international
  2. control
  3. policies
  4. inspection
  5. standards
  6. headquarters
  7. members
  8. throughout
  9. efficiency
  10. reservation

English for Hotel – Hotel Organization Part 2

PART A

1. A8.C
2. D9.B
3. D10. E
4. B11. E
5. E12. C
6. A13. D
7. E14. C

English for Hotel – Hotel Organization Part 3

TASK A

The answers will vary. These are only suggested answers. There is more than one word that can be used.

  1. reservation clerk
  2. housekeeper
  3. cashier
  4. chef
  5. waiter/waitress
  6. concierge

TASK B

The answers will vary.

TASK C

  1. concierge       
  2. waiter             
  3. bellboy           
  4. cashier            
  5. driver
English for Hotel

About the Author

Zulfahmi M

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