Theme: Reservation
Focus: Speaking and Reading
TASK A
Directions: Listen to the conversation between a hotel reservation clerk and a caller and then answer these questions. (HR = Hotel reservation clerk)
HR: Andaman Resort Hotel. Reservations. May I help you?
Caller: I phoned to reserve a room two weeks ago. Now, I’m calling to make sure that the room has been reserved for me.
HR: May I know your name, please?
Caller: Thompson. Stephen Thompson.
HR: One moment, please, Mr. Thompson. Yes, we’ve reserved a family room for you from the 25th to the 28th of December.
Caller: Is the room near the swimming pool? My kids love swimming, so I hope you didn’t forget what I requested.
HR: We didn’t, sir. Your room is a cabana room adjoining to the swimming pool.
Caller: Great. By the way, I think I’ll be arriving at the airport around 3.00 p.m. Could you send someone to meet me there?
HR: Certainly, sir. What’s your flight number in case the plane‖s late?
Caller: It‖s TG 541, from Australia.
HR: All right, Mr. Thompson. We look forward to your visit on December 25th.
Caller: Thank you. Goodbye.
HR: Goodbye.
Questions:
- When did Mr. Thompson reserve the room?
- What kind of room did he make a reservation?
- When is he going to stay at the hotel?
- What did he request about the room?
- What else did he request?
TASK B
Directions: Read the email confirming a reservation and decide if the following statements are true (T) or false (F).
Confirmation Number: 91240053
Dear Mr. Williams
We are pleased to confirm your reservation with the Hilton Hotel, London.
Reservation Details
- Your hotel: Hilton Hotel, London
- Check-in: Friday 8 November 2016 (15.00)
- Check-out: Sunday 10 November 2016 (12.00) Room type: Junior suite
- Number of rooms: 1 Guests per room: 2
- Guest name: Frank Williams
- Reservation confirmed: Wednesday 6 November 2016
- Guarantee method: Credit card guarantee
Summary of Room charges:
- Friday 8 November 2016- Sunday 10 November 2016: 2 nights Cost per night per room – GBP 270.00
- Stay for Breakfast rate, includes breakfast for 2 adults Estimated government taxes and fees – GBP 54.00
- Total for stay (for all rooms) – GBP 594.00
Cancelling Your Reservation
- You may cancel your reservation for no charge until 16.00 hotel time on Friday 8 November 2016.
- Please note that we will charge a fee of GBP 594.00 if you cancel after this deadline.
We look forward to welcoming you to the Hilton Hotel, London.
Yours sincerely
David Jackson Reservation Manager
Questions:
- Mr. Williams is going to stay at the hotel on the 8th of November. ……
- The hotel has reserved a suite for him. ……
- Mr. Williams will be charged GBP 270.00 per night. ……
- The room rate excludes breakfast for 2 adults. ……
- The reservation can be canceled for no charge by 16.00 hotel time on Friday 8 November 2016. ……
