Bulan: Juni 2026

English for Hotel – Room Types

Theme: Reservation

Facus: Reading-Vocabulary

Room types

  • Single room: A room assigned to one person.
  • Double room: A room assigned to two persons with one double bed.
  • Twin room: A room with two single beds for two persons.
  • Hollywood twin room: A room assigned to two persons with two twin beds joined together by a common headboard.
  • Triple room: A room assigned to three persons and has been fitted with three single beds, or one double bed and one single bed.
  • Family/Quad room: A room that can accommodate four persons and may have two or more beds.
  • Double-double room: A room that can accommodate two to four persons with two twin double or queen-sized beds.
  • Queen room: A room with a queen-sized bed that can accommodate one or more people.
  • King room: A room with a king-sized bed, assigned to one or more people.
  • Studio room: A room with a studio bed, a couch which can be converted into a bed, may also have an additional bed.
  • Suite/Executive suite: A living room connected with one or more bed rooms
  • Junior suite/Mini suite: A single room with a bed and sitting area. The sleeping area is sometimes in a bed room separated from the living room.
  • President suite/Presidential suite: The most expensive room provided by a hotel. Similar to the normal suite. A president suite usually has one or more bedrooms and a living space with grand in-room decorations and supplies, and tailor-made services.
  • Apartments/Room for extended stay: This room type is for long stay guests, usually has kitchen, cooking equipment, dryer, washer, etc. Housekeeping services are only provided once a week or twice a week.
  • Connecting rooms: Rooms with a connecting door, having individual entrance door from the outside. Guests can walk between rooms without going through the hallway.
  • Adjoining rooms: Rooms with a common wall but no connecting door.
  • Adjacent rooms: Rooms close to each other, perhaps across the hall.
  • Murphy room: A room fitted with a sofa bed or a Murphy bed, a bed that fold out of a wall or closet.
  • Accessible room/Disabled room: This type of room is particularly designed for disabled guests.
  • Cabana room: this room type is adjoining to the swimming pool or has a private pool attached to the room.
  • Villa: This type of accommodation is a stand-alone house, fully equipped not only bedrooms and a living room but a private swimming pool, Jacuzzi and balcony. It is suitable for couples, families, and large groups with extra private and space.
  • Executive floor/Floored room: A room which enables convenient access to the executive lounge, usually located on the executive floor. Furthermore, some hotels also provide ―Female executive floors‖ with their rooms assigned to female guests according to safety and security.
  • Smoking/Non-smoking room: Both smoking and non-smoking rooms are provided by many hotels in order to decrease the effects of secondhand smoke exposure on non-smoking guests.

English for Hotel – Cancelling Reservation Part 1

Theme: Reservation

Focus: Speaking and Reading

TASK A

Directions: Read to the conversation cancelling reservations and answer the questions.

HR: Reservations. May I help you?

Emily: I am Susan Lee. My husband, Mr. Robert Lee called to reserve a double room at your hotel for next weekend. Do you have a record of that.

HR: Just a moment, please…. That’s right. Mr. and Mrs. Lee, a double room from the 14th to the 16th of May.

Emily: Well, I’m afraid we have to cancel it because my husband has to have an operation in a few days. The doctor said he shouldn’t travel for months.

HR: I’m sorry to hear that. I’ll cancel his booking as requested. I hope he gets better soon.

Emily: Thank you. Goodbye. HR: Goodbye.

Questions:

  1. Who made the reservation?
  2. What did Mrs. Lee want to do?
  3. Why did she have to do this?

TASK B

Directions: Read to the conversation cancelling reservations and answer the questions.

HR: Metropolis Hotel. Good afternoon.

John: Hello, I need to cancel my reservation for next Thursday, April 5th. Can you help me with that?

HR: Of course. Could you tell me your name and the reservation number, please?

John: It’s John Norton and the reservation number is MH485HT.

HR: Mr. Norton, that’s fine. I’ve cancelled your reservation for you.

John:  Good.

HR: There’s no cancellation charge because you’ve cancelled within our 48-hour cancellation deadline.

John: That’s great.

HR: Would you like me to send you a confirmation email?

John: Yes, please. Thank you very much. Goodbye.

HR: Goodbye.

Questions:

  1. Does Mr. Norton pay a cancellation charge?
  2. When is the deadline for cancelling reservations free of charge?
  3. How does the hotel reservation clerk confirm the cancellation?

TASK C

Directions: Complete the confirmation email for cancelling reservations with the words in the box.

confirmation – forward – there – charge – reservation – cancelled

To: johnnorton@gmail.com
Cc: guestservices@metropolishotels.com
Dear Mr. Norton
Further to our conversation earlier this afternoon, this is (1) ………. that I have (2)  ………. your (3)   for April 5th,
I can also confirm that (4)  ………. is no cancellation (5)  ………. . We look (6)  ………. to seeing you in the future.
Best regards
Ellen Morison Metropolis Hotel

TASK D

Directions: Suppose you are at reception. Complete the following dialogue in cancelling a reservation using the cues provided. Add necessary information by your own.

You: (1) ………. (Answer the phone politely.)

Caller: Good morning. I have to cancel a booking, please

You: (2) ………. (Ask for booking number.)

Caller: My booking number is MH275HT

You: (3) ………. (Check caller‘s name and dates of the stay)

Caller: That’s correct.

You: (4) ……….(Tell the caller that’s OK and the room is cancelled.)

Caller: Will there be any charge?

You: (5) ……….(Tell the caller there’s no charge.)

Caller: That’s good. Can you send a confirmation email?

You: (6) ………. (Say yes and end the call politely.)

Caller: Goodbye.

English for Hotel – Confirmation Reservations Part 2

Theme: Reservation

Focus: Speaking and Reading

TASK A

Directions: Listen to the conversation between a hotel reservation clerk and a caller and then answer these questions. (HR = Hotel reservation clerk)

HR: Andaman Resort Hotel. Reservations. May I help you?

Caller: I phoned to reserve a room two weeks ago. Now, I’m calling to make sure that the room has been reserved for me.

HR: May I know your name, please?

Caller: Thompson. Stephen Thompson.

HR: One moment, please, Mr. Thompson. Yes, we’ve reserved a family room for you from the 25th to the 28th of December.

Caller: Is the room near the swimming pool? My kids love swimming, so I hope you didn’t forget what I requested.

HR: We didn’t, sir. Your room is a cabana room adjoining to the swimming pool.

Caller: Great. By the way, I think I’ll be arriving at the airport around 3.00 p.m. Could you send someone to meet me there?

HR: Certainly, sir. What’s your flight number in case the plane‖s late?

Caller: It‖s TG 541, from Australia.

HR: All right, Mr. Thompson. We look forward to your visit on December 25th.

Caller: Thank you. Goodbye.

HR: Goodbye.

Questions:

  1. When did Mr. Thompson reserve the room?
  2. What kind of room did he make a reservation?
  3. When is he going to stay at the hotel?
  4. What did he request about the room?
  5. What else did he request?

TASK B

Directions: Read the email confirming a reservation and decide if the following statements are true (T) or false (F).

Confirmation Number: 91240053

Dear Mr. Williams

We are pleased to confirm your reservation with the Hilton Hotel, London.

Reservation Details

  • Your hotel: Hilton Hotel, London
  • Check-in: Friday 8 November 2016 (15.00)
  • Check-out: Sunday 10 November 2016 (12.00) Room type: Junior suite
  • Number of rooms: 1 Guests per room: 2
  • Guest name: Frank Williams
  • Reservation confirmed: Wednesday 6 November 2016
  • Guarantee method: Credit card guarantee

Summary of Room charges:

  • Friday 8 November 2016- Sunday 10 November 2016: 2 nights Cost per night per room – GBP 270.00
  • Stay for Breakfast rate, includes breakfast for 2 adults Estimated government taxes and fees – GBP 54.00
  • Total for stay (for all rooms) – GBP 594.00

Cancelling Your Reservation

  • You may cancel your reservation for no charge until 16.00 hotel time on Friday 8 November 2016.
  • Please note that we will charge a fee of GBP 594.00 if you cancel after this deadline.

We look forward to welcoming you to the Hilton Hotel, London.

Yours sincerely

David Jackson Reservation Manager

Questions:

  1. Mr. Williams is going to stay at the hotel on the 8th of November. ……
  2. The hotel has reserved a suite for him. ……
  3. Mr. Williams will be charged GBP 270.00 per night. ……
  4. The room rate excludes breakfast for 2 adults. ……
  5. The reservation can be canceled for no charge by 16.00 hotel time on Friday 8 November 2016. ……

Key Answer English for Hotel

English for Hotel – Taking Reservation Part 1

TASK A

  1. The caller wants to stay in the hotel on November 22nd for two nights.
  2. The room costs 3130 per night.
  3. The price is for bed and breakfast.
  4. To guarantee the reservation.
  5. The caller’s credit card expires in October 2018.

TASK B

1. T         2. T         3. F         4. F         5. F

TASK C

  1. On September 3rd.
  2. Mr. George Taylor.
  3. There’s an IT conference taking place in Singapore.
  4. The customer has to change rooms for the last night.
  5. Because the code will make the spelling clearer on the phone.

English for Hotel – Taking Reservation Part 2

TASK A

  1. Guest Name: Jane Brown Contact Number: 081-975-8823
  2. Email Address: janebrown@gmail.com Number of Guests: 2
  3. Number of Room: 1
  4. Room Types: Twin room
  5. Arrival Date: 1st of January
  6. Departure Date: 4th of January
  7. Method of Payment: cash
  8. …
  9. …

TASK B

  1. a single room
  2. a king room
  3. an executive suite
  4. a queen room
  5. a twin room

TASK C

The answers will vary. These are only suggested answers.

  1. Good morning. Reservations.
  2. How many people is the reservation for?
  3. Would you like a room with a double bed or two single beds.
  4. Let me check. Yes, we have availability for February 6th.
  5. I can offer you our best rate of 3,500 baht per night.
  6. Yes, the buffet breakfast is included in the room rate.
  7. Could you please give me your name and credit card details?
  8. Thank you, Ms. Smith. We look forward to welcoming you on February 6th. Goodbye.

TASK D

The answers will vary.

English for Hotel – Changing Reservation Part 1

TASK A

  1. Mr. Alfred Kim
  2. the arrival date
  3. on May 22nd
  4. for three nights
  5. He doesn’t think he can finish his errands before 21st.

TASK B

  1. one double room for two nights
  2. change from one room for two nights to two rooms for two nights.
  3. Yes, she can.
  4. It is easier to find out the guest’s information in the computer system.

TASK C

  1. Friday 20th of June/Friday 27th
  2. two double rooms/a family room
  3. two double rooms and a single room/a double room and a single room
  4. two suites from 10th-13th of June/two suites from 10th-15th of July
  5. a presidential suite with ABF from 1st-5th of January/a presidential suite from 1st- 3rd of January and a presidential suite with ABF from 4th- 6th of January

English for Hotel – Confirmation Reservation Part 2

TASK A

  1. two weeks ago
  2. a family room
  3. December 25th-28th
  4. a room near the swimming pool
  5. to be picked up at the airport around 3.00 p.m.

TASK B

1. T         2. F         3. T         4. F         5. T

English for Hotel – Cancelling Reservation Part 1

TASK A

  1. Mr. Robert Lee
  2. She wanted to cancel the reservation.
  3. Her husband has to have an operation in a few days.

TASK B

  1. No, he doesn’t.
  2. 48 hours.
  3. By email.

TASK C

  1. confirmation
  2. cancelled
  3. reservation
  4. charge
  5. there
  6. forward

TASK D

  1. The answers will vary. These are only suggested answers.
  2. Good morning. Sheraton Hotel.
  3. Could you tell me your reservation number, please?
  4. Mrs. Howard on March 25th.
  5. That’s OK. I’ve cancelled your reservation.
  6. No, there is no charge.
  7. Of course. Thank you for your call. Goodbye.

English for Hotel – Checking In Part 1

PART A

  1. Yes, he does.
  2. He asks for a single room on a lower floor.
  3. Because he doesn’t like to use the lift.
  4. He asks for a wake-up call at 7.00.
  5. The hotel serves breakfast between 7.00-10.30.

PART B

SURNAME: PARKER

FIRST NAME: JESSICA AMELIA NO. OF PERSONS: 1

ADDRESS: 1709 SYLVAN AVENUE, ENGLEWOOD CLIFFS CITY: NEW JERSEY

COUNTRY: USA POSTAL: 07632

NATIONALITY: AMERICAN FROM: USA

ARRIVAL DATE: OCTOBER 2 DEPARTURE DATE: 8

ROOM NO.: 1706 PAYMENT: VISA

PART C

  1. expecting               
  2. was        
  3. register  
  4. first name
  5. address  
  6. spell
  7. postal
  8. signature
  9. guest relations officer
  10. Thank you

English for Hotel – Checking In Part 2

PART A

1. T         2. T          3. F          4. F          5. F

PART B

  1. Welcome               
  2. check in    
  3. suite       
  4. delivered
  5. guest card
  6. Concierge

PART C

Conversation 1

  1. registration form       
  2. a wake-up call           
  3. double    
  4. floor       
  5. Do you need
  6. served
  7. a good stay
  8. Good night.

Conversation 2

  1. three nights             
  2. credit card
  3. breakfast
  4. booked and paid        
  5. doesn’t say
  6. check
  7. key
  8. your stay

English for Hotel – Dealing with Changes Part 1

TASK A

  1. tonight
  2. a double room
  3. The room type is changed from a double room to a family room.
  4. Yes, she can.
  5. £200

TASK B

  1. T
  2. T
  3. T
  4. F
  5. F

TASK C

  1. a booking
  2. shorten
  3. 15th of September
  4. the 12th until the 14th
  5. a limo
  6. Sign

English for Hotel – Dealing with Walk-In Guests Part 1

TASK A

  1. F (It has been delayed.)
  2. T             
  3. F             
  4. T             
  5. T

TASK B

  1. No, he doesn’t.
  2. Because there is a large convention group this afternoon.
  3. She suggests the guest to stand by until 6.00 p.m.
  4. The guest leaves his luggage at the concierge.
  5. The hotel might be able to accommodate him if there are any cancellations.

TASK C

  1. two nights               
  2. Do you have
  3. I’m sorry
  4. no rooms
  5. stand by
  6. wait
  7. recommend
  8. any rooms

TASK D

The answers will vary. These are only suggested answers.

  1. Do you have a reservation?
  2. I’m sorry, madam. We have no rooms available but would you like to stand by until 6.00 p.m.?
  3. I’m sorry, sir. We really don’t have a room now. But I’d like to recommend another hotel nearby. I’ll be happy to call them for you.

English for Hotel – Hotel Organization Part 1

TASK A

  1. complicated
  2. assistant
  3. professionalism
  4. different
  5. functions
  6. policy
  7. budgets
  8. Staff

TASK B

  1. international
  2. control
  3. policies
  4. inspection
  5. standards
  6. headquarters
  7. members
  8. throughout
  9. efficiency
  10. reservation

English for Hotel – Hotel Organization Part 2

PART A

1. A8.C
2. D9.B
3. D10. E
4. B11. E
5. E12. C
6. A13. D
7. E14. C

English for Hotel – Hotel Organization Part 3

TASK A

The answers will vary. These are only suggested answers. There is more than one word that can be used.

  1. reservation clerk
  2. housekeeper
  3. cashier
  4. chef
  5. waiter/waitress
  6. concierge

TASK B

The answers will vary.

TASK C

  1. concierge       
  2. waiter             
  3. bellboy           
  4. cashier            
  5. driver

English For Hotel – Changing Reservation Part 1

Theme: Reservations

Focus: Speaking

TASK A

Directions: Read to the conversation between a hotel reservation clerk and a caller and then answer the following questions. (HR = Hotel reservation clerk)

HR: Reservations. Grand Royal Hotel. What can I do for you?

Lisa: Well, I called to book a suite room for Mr. Kim last Monday, but now he has to change something.

HR: Who made the reservation, please?

Lisa: Lisa Megan, his secretary.

HR: Just the moment please. Let me check……Mr. Alfred Kim, a suite room for three nights. That’s the 20th -22nd of May.

Lisa: That‖s right. But now he doesn’t think he can finish his errands before 21st, so he would like to change the arrival date to the 22nd and will leave on the 24th instead.

HR: Well, we have some suite rooms available for the rest of the month. I‖m sure we can give him the same room as requested.

Lisa: Oh, that‖s great. Thank you very much. Goodbye.

HR: My pleasure. Goodbye.

Questions:

  1. Who is the reservation for?
  2. What is changed in the reservation?
  3. When is the guest coming to the hotel?
  4. How long does the guest plan to stay at the hotel?
  5. Why does he change the reservation?

TASK B

Directions: Read to the conversation changing reservations and answer the questions.

HR: Good morning. Grand Hyatt Hotel. Can I be any of assistance?

Richard: Hi, my name is Richard Turner. I’d like to change a reservation, please.

HR: Certainly, Mr. Turner. Do you have the reservation number?

Richard: Yes, it’s GH485HK.

HR: One moment, please. Your reservation is for one double room for two nights, arriving on April 11th.

Richard: Yes, that’s correct. Now we need two rooms for two nights.

HR: Yes, Mr. Turner. I’ve changed that for you. Your reservation number is the same.

Richard: Thank you.

HR: Goodbye.

Richard: Bye.

Questions:

  1. What does Mr. Turner make for the first reservation?
  2. What change does Mr. Turner want to make?
  3. Can the hotel reservation clerk make a change?
  4. Why does the hotel reservation ask for the reservation number?
  5. Is the reservation number changed after changing reservations?

TASK C

Directions: Read  for what the caller want to change in his reservation. Then write down the changes.

Guest 1:

I called to book a room for Friday the 20th of June. But I can’t come as planned. I’d like to change the date to Friday 27th. Would that be all right? The name’s Wood. James Wood.

Guest 2:

Can I change two double rooms to a family room? My husband and I need to stay with our kids.

Guest 3:

I have reserved two double rooms and a single room from the 5th till the 7th of March. Now, I think I need only a double room and a single room for the same date.

Guest 4:

My company has booked two suites from the 10th to the 13th of June. I want to change it to the 10th to the 15th of July instead.

Guest 5:

It’s Mr. Gray’s secretary calling. He has booked a presidential suite with American breakfast at this hotel from the 1st to the 5th of January. Now he has decided he needs the room only from the 1st to the 3rd and the same room with breakfast from the 4th to the 6th of January. That means he’s extending his stay one more night. Will that be possible?

Guest 1: First reservation: ……….. Change to: ………..

Guest 2: First reservation: ……….. Change to: ……….        

Guest 3: First reservation: ……….. Change to: ………..

Guest 4: First reservation: ……….. Change to: ………..

Guest 5: First reservation: ……….. Change to: ………..

English for Hotel – Taking Reservations Part 2

Theme: RESERVATION

FOCUS: DIALOGUE / SPEAKING

Task A

Directions: Read the following conversation between a hotel reservation clerk and a caller, and fill out the reservation form.

Clerk: Good morning. Sun Sand Sea Resort. May I help you?

Caller: Yes, I want to reserve a non-smoking room.

Clerk: Certainly, madam. When would you like to check in?

Caller: January 1st.

Clerk: How long will you be staying?

Caller: I‖ll be staying for three nights.

Clerk: How many people is the reservation for?

Caller: My friend and I.

Clerk: Would you like a room with a double bed or two single beds?

Caller: Two single beds, please.

Clerk: May I have your name and your surname, please?

Caller: Jane Brown.

Clerk: Could you tell me your phone number and email address?

Caller: Yes, it‖s 081-975-8823. My email address is janebrown@gmail.com.

Clerk: How will you be paying for the room?

Caller: By cash. I will make a payment when I check in.

Clerk: All right, Ms. Brown. Your reservation has been made for the 1st of January for a room with two single beds. Check-in is at 2 p.m.

Caller: That‖s right. Thank you.

Clerk:  Thank you, madam. We look forward to welcoming you on January 1st. Goodbye.

Caller: Goodbye.

SUN SAND SEA RESORT

Guest Name Contact: ………………..
Number Email Address: ………………..
Number of Guests: ………………..
Number of Rooms: ………………..
Room Types[…] single room
[…] double room
[…] twin room
[…] triple room
[…] junior suite
[…] suite
Arrival Date: ………………..
Departure Date: ……………….
Method of Payment[…] cash
[…] credit card
Special Requirement: ………………..
Employee’s signature: ………………..

TASK B

Directions: Read these statements and match to what hotel room or bed type each guest should ask for.

  • a twin room
  • a single room
  • a king room
  • an executive suite
  • a queen room
  1. Mr. Parker is traveling alone. He doesn’t need much space. ………            
  2. Mr. and Mrs. Robinson and their seven-year-old daughter Emily are checking into a room with one king-sized bed.  ………       
  3. Peter Smith plans to use his room for business meetings with important customers. ………
  4. Jacob Cooper is a big man. He needs a good night‖s sleep for an important meeting tomorrow. ………
  5. Daniel Greg‖s company wants him to save money by sharing a room with his colleague. ………

TASK C

Directions: Suppose you are at reception. Finish the following dialogue using the cues provided.

You: (1)  ……….. (Answer the phone politely.)

Caller: Good morning. I‖d like to make a reservation for February 6th, please.

You: (2) ……….  (Ask the caller how many people the reservation is for.)

Caller: My colleague and I.

You: (3) ………..  (Ask if the caller would like a room with a double bed or two single beds.)

Caller: Two single beds.

You: (4) ………..  (Say you have availability.)

Caller: How much does it cost for one night?

You: (5)  …………. (Tell the caller your best rate is 3,500 baht per night.)

Caller: Does that include breakfast?

You: (6)  ………… (Politely tell the caller that buffet breakfast is included in the room rate.)

Caller: OK. I‖ll take it.

You: (7) ………….  (Ask for caller‖s name and credit card details to confirm the reservation.)

Caller: It‖s Ellen Smith. My VISA card number is 2512 4568 2340 7901, expiry date 10/19.

You: (8) ………….  (Thank the caller and tell her you look forward to welcoming her on February 6th and end the conversation politely.)

Caller: Goodbye.

TASK D

Directions: Work in pairs. Read the following information and act out a dialogue.

Good View Resort Hotel Registration Form

Guest NameHenry Cooper
Phone081-954-6322
Room TypeNon-smoking twin room
Room Rate3200 per night
No. of GuestsTwo
Arrival DateMarch 2
Departure Date March 5

English for Hotel – Taking Reservations Part 1

TOPIC: RESERVATION

FOCUS: DIALOGUE / SPEAKING

TASK A

Directions: Read to the conversation between a hotel reservation clerk and a caller and then answer these questions. (HR = Hotel reservation clerk)

HR: Good morning, Grand Royal Hotel.

Caller: Hello, Could I speak to somebody in in Reservations, please?

HR: Speaking. How can I help you?

Caller: I would like to check availability. I need three rooms for two nights on November 22nd.

HR: Let me check, madam. Yes, we still availability.

Caller: What’s the best rate you can offer?

HR: I can offer you our promotional weekend rate of 3130 per room per night, bed and breakfast.

Caller: That sounds great. Please reserve three twin rooms for me.

HR: Of course, madam. Could you give me your name, please?

Caller: It’s White. Emma White.

HR: Is that W-H-I-T-E.

Caller: Yes, that’s right.

HR: Ms. White, could you give me a credit card number? I need it to guarantee the reservation.

Caller: Yes. It’s a Master card and the number is 7081 4101 5121 8854.

HR: I’ll just repeat that: 7081 4101 5121 8854.

Caller: That correct.

HR: Could you tell me the expiry date, please?

Caller: October 2018.

HR: Thank you, Ms. White. Your reservation number is GR263NY. We look forward to seeing you in November. Goodbye.

Caller: Goodbye.

Questions:

  1. When does the caller want to stay in the hotel?
  2. How much does the room cost for one night?
  3. Is the price for bed and breakfast or room only?
  4. Why does the hotel reservation clerk ask for a credit card number?
  5. When does the caller‖s credit card expire?

TASK B

Directions: Read to the conversation between a front desk clerk and a caller, and decide if the following statements are true (T) or false (F).

Clerk: Novotel Cannes. May I help you?

Caller: I want to book a double room. We‖ll be in Cannes on February 18th, but I’m not sure how long we‖ll stay.

Clerk: Alright. But we can only confirm a room for you from the 18th to the 24th.  After that we’ll be fully booked.

Caller: Fully booked? Why’s that?

Clerk: The Cannes International Film Festival will be getting under way.

Caller: What if we want to stay past the 24th?

Clerk: I’m afraid we’ll be full. But we can always try to find another hotel for you.

Caller: Thanks. And could you tell me how much you charge per night?

Clerk: 250 euros for a double.

Caller: Does the room come with a complimentary breakfast?

Clerk: Yes, a free buffet breakfast is included in the room rate.

Caller: Alright. I want to make a reservation.

Clerk: May I ask who the booking is for, please?

Caller: Mr. and Mrs. Walker.

Clerk: And how can we contact you?

Caller: You can reach me at 0952-750-542.

Clerk: Very good, sir. We’re looking forward to your visit on February 18th, Mr. Walker.

Questions:

  1. ….. Mr. Walker is going to stay at the hotel on the 18th of February.
  2. ….. Mr. Walker would like double room.
  3. ….. The room costs 250 euros without a complimentary breakfast.
  4. ….. The hotel is fully booked from the 18th to the 24th because of the Cannes International Film Festival.
  5. ….. Mr. Walker is traveling alone.

TASK C

Directions: Read to the conversation between a front desk clerk and a caller, and then answer these questions.

Clerk: Singapore Grand Sheraton. How may I help you?

Caller: I want to book a suite from September 3rd to 7th.

Clerk:  We have one available, but the last night, you’ll have to change rooms.

Caller: The room is not for me. It’s for my boss, Mr. Wright.

Clerk: I see. But there’s going to be an IT conference in Singapore at that time.

Caller: What if Mr. Wright stays longer then?

Clerk: I’m afraid we‖re full for the rest of the month. But we can always find another hotel for him.

Caller: Thank you. How much is this going to cost?

Clerk: SG3 1,000 a night.

Caller: Wow! That’s a lot of money.

Clerk: Your boss will be well taken care of, sir.

Caller: Alright. I‖ll take it.

Clerk:  Could you please spell your boss’s last name?

Caller: Wright. W for Whiskey, R for Romeo, I for India, G for Golf, H for Hotel, and T for Tango.

Clerk:  Very good, sir. And how can we contact you?

Caller: You can reach me at 0921-377-564. The name is Taylor—George Taylor.

Clerk: Thank you very much, Mr. Taylor. We‖re looking forward to Mr. Wright’s visit.

Questions:

  1. When will Mr. Wright check in?
  2. Who books the room for Mr. Wright?
  3. Why is the Singapore Grand Sheraton fully booked?
  4. What problem is the customer facing?
  5. Why does the caller have to use the code for the customer‖s name?

Subject and Object Pronouns (Kata Ganti sebagai Subjek dan Objek)

SUBJECT PRONOUNS

Subject pronouns merupakan pronouns yang menjadi subjek dalam kalimat. Yang merupakan subject pronouns adalah: 

I, we, you, he, she, it, they

Perhatikan kalimat berikut:  

  • Muhammad continued to preach Islam in Medina. He worked with unmatched patience and great wisdom. (He  adalah subject pronoun. He  dalam kalimat merujuk pada Muhammad.) 
  • Islam contributes to world history. It also contributes to civilization and scientific development. (It  merupakan subject pronoun. It dalam kalimat mengacu pada  Islam.)

Exercise 1:

Underline the subject pronouns  then mention the reference of  them (italic word).  

  • In a news conference this afternoon, the university announced that it intends to make several important changes in next year’s budget. the university
  • I can’t understand the psychology of people who by nly name brands. writer
  1. The administration has decided to give more financial support to the average student. This week it indicated its intention to increase the number of scholarships based on need by 35 percent in the next year. …..
  2. Although Professor Elkins has recently been challenged by Associate Professor Talbot and Professor Thayer, she received the Golden Apple Awards for outstanding teaching for the fifth year in a row. …..
  3. A spokesman for the film company discussed the failure of the firm’s latest western epic with reporters. He stated that the company would probably lose more than 15 million dollars. …..
  4. Even though they have been in a more difficult position in recent years, small bankers continue to be able to influence the direction of development in their communities. …..
  5. If we talk about knowledge, we cannot forget Imam Jaffer as-Sadiq (A.S.) He (A.S.) was born on the 17th of Rabiul-ul-awwal 83 A.H. …..
  6. The student should be trained no to look the meaning of the words in the dictionary, but they should be able to guess the meaning from its context. …..
  7. The clues will help you to find their meanings, then you will better understand what you are reading. …..
  8. Marry was promoted to be the chief secretary of the manager of the company, whereas her colleage, Betty, was penalized. …..
  9. Although Mary was suprised when John glared at her, she wasnot distrubed by his angry look.
  10. She zoomed out of the house to buy the product that she saw on TV. …..

OBJECT PRONOUNS

Object pronouns merupakan pronoun yang menempati posisi objek dalam kalimat, apakah menjadi komplemen dari verb atau preposition. Object pronoun disebut juga dengan complement pronouns:

me, you, him, her, us, you, them, it

Perhatikan kalimat berikut: 

  • Some wise guy in the department stores tried to sell me shoes that were too small. 
  • The editor criticizes us that our book has many mistayping.

(Kata me dan us dalam kalimat-kalimat di atas merupakan object pronouns. Me merupakan objek dari sell dan us objek dari kata criticizes.)

Exercise 2:

Complete the following sentences by supplying appropriate object pronouns.

  • We wanted to distract    her    as much as possible, so she would spend her last days contentedly.
  • The doctor gives him  the first treatment immediately to Mr. Sunanto.
  1. The staff insists that everything possible be done for students to give ….. the opportunity they need.
  2. Troublemakers are not going to be done for students to give ….. to a few areas.
  3. Having invited ….., we must do all we can to treat our guests well.
  4. Memorizing a role is not as difficult as performing ….. .
  5. After capturing enemy soldier, we must treat ….. humanely.
  6. To give ….. his due, Juan has always been faithful to the people.
  7. While we have been able to identify child abuse, we are having difficulty in eradicating ….. .
  8. To prepare for examinations is only half the job; we also have the responsibility to pass ….. .
  9.  Elizabeth found herself facing all her problem honestly, but failing in her efforts to solve ….. .
  10. Her guest had stayed so late that my sister decided to invite ….. to have some breakfast.

Sumber: Zulfahmi M, 2020, English Grammar and Reading: Materi dan Latihan untuk Bahasa Inggris Umum, CV. Kekata Group: Surakarta

Kata Ganti dalam Bahasa Inggris (Pronouns)

PRONOUNS

Kata ganti (pronouns) adalah kata yang digunakan untuk menggantikan kata benda (noun). Pronouns menjadikan kalimat lebih pendek dan mudah untuk diungkapkan. Ada beberapa bentuk pronoun dalam bahasa Inggris, yaitunya:  subject pronoun, object pronoun, possessive pronoun, possessive adjective, indefinite pronoun, dll. Perhatikan daftar berikut ini: 

Subject PronounsObject PronounsPossessive PronounsPossessive Adjectives
Imemy …mine
Youyouyour …yours 
We usour…ours
Theythemtheir … theirs
Sheher her…hers 
Hehim    his …his 
It   it its …its

Perhatikan kalimat berikut:       

The children found their game tiresome. It consisted of nothing more than repeating a few words over and over until they were memorized.

  • John and Sally worked hard together. He did they physical labor, and she did the clerical work. 

(Pada kalimat pertama, kata their dan they merupakan pronoun dari kata children, sementara kata it pronoun dari kata game.  Pada kalimat kedua, kata he merupakan pronoun dari John dan she pronoun dari Sally.)

Dari kedua contoh kalimat di atas terlihat bahwa pronoun merupakan kata ganti dari orang atau benda yang sudah disebutkan sebelumnya. Elemen yang digantikan tersebut dinamakan  antecedent (kata yang mendahului).   

Exercise 1:

Underline pronouns in the following sentences and circle their referent.

  • Larry worked so well that his boss promoted him. (Larry)
  • Teacher and parents agreed that they had the same interests. (Teacher and parents)
  1. Running is not a new sport. People were doing it hundred years ago.
  2. We can find a lot of bananas in the market. We can get them easily.
  3. I do not by cigarette for a long time. It can demage my lung.
  4. If you find words that you do not understand, write them on your book note.
  5. The ring is beautiful. That is not mine.
  6. I bought a dozen of books. They came from the store on 31st street.
  7. The dog chased the mouse and finally killed it.
  8. The painter prepared five brushes, and he finally got to use them.
  9. Joan and Audrey found they were working more harmoniously then they had expected.
  10. Zebras are prized for the beauty they display.

Nouns Derivation (Kata Benda Berimbuhan)

NOUNS DERIVATION 

Nouns derivation merujuk pada pada awalan (preffix)  dan akhiran (suffix) pada noun.  Imbuhan  ini membentuk abstract nouns.  Abstract noun merupakan kata yang menggambarkan kejadian, waktu, dan kualitas.  Abstract nouns dapat dibentuk dari adjectives, verbs or nouns.

Perhatikan kalimat berikut:

  • All of information is set up on announcement board.
  • Most of teachers still need knowledge of education. 

(Kata information, announcement, teachers, dan eduaction dikelompokan pada kata benda yang dibentuk dari kata kerja yaitu inform, announce, teach dan educate. Kata information merupakan pembentukan kata inform + ation.  Kata announcement merupakan pembentukan kata announce + ment. Sementara kata  teacher dari kata teach + er.  Sedangkan kata education dari kata educate + tion.  ).  

Berikut ini merupakan suffix yang terbentuk dari verb menjadi noun:

VerbSuffixNoun
advertise: mengiklankan -ment advertisement: iklan
expect: mengharap-ion, -tion, -ationexpectation: harapan
enter: memasuki –ance, – enceenterance: jalan masuk
complain: mengeluh –t complaint: keluhan
discover: menemukan -y  discovery: penemuan
direct: memimpin-er, -or, -ar, -ist, -ant, – ent, -eedirector: direktur
pack: membungkus –age, -al package: bungkusan
rob: merampok-ery, -aryrobbery: perampokan
please: menyenangkan-ure, -ture, -aturepleasure: kesenangan
build: membangun-ing building: bangunan

Ada beberapa abstract noun tanpa perubahan, seperti:

VerbNoun
call: memanggilcall: panggilan
change: menukar change: penukaran
drink: minumdrink: minuman
help: menolonghelp: pertolongan
hope: mengharaphope: harapan
play: bermainplay: mainan
work: bekerjawork: pekerjaan
walk: berjalanwalk: perjalanan

Exercise 1:

Complete the following list and find the meaning in your dictionary.  Do as example.

NoVerbNounMeaning
1to analyzeanalysisanalisis
2to obligate…..…..
3to advise…..…..
4to add…..…..
5to err …..…..
6to suggest…..…..
7to economize…..…..
8to comprehend…..…..
9to apply…..…..
10to use …..…..
11to stop…..…..
12to believe…..…..
13to block…..…..
14to marry …..…..
15to bite…..…..
16to own …..…..
17to preside…..…..
18to assist…..…..
19to rent…..…..
20to propose…..…..
21to pass…..…..

Beberapa suffixes yang dibentuk dari adjectives menjadi nouns:

AdjectiveSuffixNoun
bad: buruk-nessbadness: keburukan
honest: jujur–y, -ty, -ityhonesty: kejujuran
efficient: efisien-ce, -cyefficiency: keefisienan
correct: baik-ioncorrection: perbaikan

 Terdapat beberapa irregular adjectives membentuk nouns: 

AdjectiveNoun
deep: dalamdepth: kedalaman
long: panjanglength: kepanjangan
proud: banggapride: kebanggaan
poor: miskinpoverty: kemiskinan
true: benartruth: kebenaran

Exercise 2:

Complete the following list and find the meaning of words in your dictionary. Do as example. 

NoAdjectiveNounMeaning
1 goodgoodnesskebaikan
2…..glory…..
3…..capability…..
4…..stability…..
5…..elegance…..
6…..absence…..
7…..freedom…..
8…..heat …..
9…..truth…..
10…..efficiency…..
11…..independence…..
12…..speed…..
13…..beauty…..
14…..safety…..
15…..activity…..

Berikut ini terdapat beberapa suffixes dari nouns yang juga merujuk pada nouns:

NounSuffixeNoun
friend: sahabat-shipfriendship: persahabatan
brother: saudara-hoodbrotherhood: persahabatan
book: buku-letbooklet: buku kecil
agent: wakil; agen-cy  agency: perwakilan
library: perpustakaan–an, -ian librarian: pustakawan

Exercise 3:

Complete the following list and find the meaning in your dictionary. Do as example. 

No.NounsNounsMeaning
1childchildhoodmasa kecil
2leader…..…..
3sponsor…..…..
4colony…..…..
5Indonesia…..…..
6Journal …..…..
7class…..…..
8history…..…..
9mother…..…..
10partner…..…..
11relation…..…..

Exercise 4:

The following list shows some of the more frequent prefixes, and indicates the typical meaning signaled by each prefix. Find the meaning of them. You may open your dictionary.

NoPrefixesNounsMeaning
1anti-antibody, anticlimaxantibodi, antiklimaks
2arch-arch-enemy, archbishopmusuh utama, uskup besar
3auto-autobiography, autograph….. …..
4bi-bicentenary, bilingualism….. …..
5bio- biochemistry, biomass….. …..
6co- co-chairman, co-founder….. …..
78counter-counteraction, counterclaim….. …..
9dis-disbelief, discomfort….. …..
10ex-ex-Marxism, ex-student….. …..
11fore-forefront, foreknowledge….. …..
12hyper-hyperinflation….. …..
13im-impatience….. …..
14in-inattention….. …..
15inter-interaction, intermarriage….. …..
16kilo-kilobyte, kilowatt….. …..
17mal- malfunction, malnutrition….. …..
18mega-megawatt, megastar….. …..
19mini-minibus, mini-publication….. …..
20mis-misconduct, mismatch….. …..
21mono-monopoly, monosyllable….. …..
22neo-neomarxist, neo-colonialism….. …..
23non-nonpayment, non-specialist….. …..
24out-outpatient, outbuilding….. …..
25poly-polysyllable, polytheism….. …..
26re-re-election, reorganization….. …..
27semi- semicircle, semi-darkness….. …..
28sub-subgroup, subset ….. …..
29super-superhero, supermarket….. …..
30tele-telephone, telescope….. …..
31tri-tricycle….. …..
32ultra-ultrasound….. …..
33under-underclass, underachievement….. …..
34vice-vice-chairman, vice-president….. …..

Sumber: Zulfahmi. M, 2020, English Grammar and Reading: Materi dan Latihan untuk Bahasa Inggris Umum, CV. Kekata Group: Surakarta